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Frequently Asked Questions

1. Can I just walk in?

We encourage appointment booking as much as possible. However, we understand that there are circumstances where emergencies cannot be avoided. We would greatly appreciate a call prior to let us know your estimated time of arrival and for our vets to have a better understanding to prepare for your arrival. 

2. Can I exchange or request for a refund for my medications dispensed?

All medications sold cannot be returned or refunded unless otherwise indicated. 

3. How can I re-schedule/cancel my appointment and will I be charged for it?

If you are unable to make it for your appointment, please give our friendly receptionists a call as far in advance as possible to re-schedule. We would greatly appreciate it as this will allow us to accept other pet owners who needs it. Surgical bookings however, may incur a cost(a forfeited deposit) if a no show happens on the surgery day itself.    

4. Why do I need a consult prior to booking a dental appointment? 

Dental services make up a large percentage of our routine procedures and usually take up valuable surgical time. As all dental procedures require general anaesthetic, our aim is to shorthen this time as much as possible. 

A dental consult will allow our vets to make a more accurate estimate on the grade of dental disease your pet is suffering from and the duration it will take for the procedure to be done. In addition, it will help us better advise you on the costs and after care.

5. Why should I vaccinate my cat/dog?

There are many transmissible pathogens that can cause your beloved pet to become seriously ill. Viruses like the parvovirus are very deadly especially to young, immunologically naïve pups. Zoonotic diseases such as Leptospirosis for example, can cause us pet parents to become really sick too. Vaccinating your furry companion greatly decreases this risk and prevents many diseases that can spread from one pet to another. Talk to one of our veterinarians to find out more about the vaccines your pet requires.

6. Why is more than one dose of vaccine given to pups/kittens?

Without complicated testing it is impossible to know when a pup has lost the passive protection it gets from its mother. An early decline in a puppy's maternal antibody can leave it susceptible to infection at a very young age while a strong maternal immunity can actually interfere with early vaccination.

Particularly with killed vaccines, the first dose is a priming dose, and the second dose boosts the response to a higher, longer-lasting level of immunity.

7. Why does my dog/cat need to be re-vaccinated?

Most fully vaccinated dogs/cats immunity last for more than a year and often several years. However, immunity can decline with time and the decline rate varies with individuals. Hence, to maintain protection against infectious diseases, re-vaccinations have been proven successful.

As every pet's lifestyle differs, our vets will recommend how frequent the boosters are required for your pet.

8. What is the titre testing and how can it benefit my pet?

A titre test is a blood test to measure the level of measure the level of antibodies to a disease, as well as the existence of the disease. It helps to reduce the over-vaccination and the risk of an adverse reaction to a vaccine for sensitive animals. This is especially useful for pet parents to continue with a yearly jab or wait longer before vaccinating. The downside, however, is that not all pathogens can be titre tested e.g. canine cough pathogens. If you are curious about whether a titre test is required for your dog/cat, speak to one of our veterinary professionals.

9. Why does my pet need to fast from food and water prior to their surgery?

Fasting is a must prior to their surgery. Your pet would require to start fasting from food and water atleast 12 hours prior to their scheduled day of surgery. This is to prevent vomiting and aspiration pneumonia when their under anaesthesia which could be fatal. 

10. Can I bring my cat/dog/rabbit in for spay when they are on heat?

Unlike dogs, it's almost impossible to tell when a cat is on heat and for rabbits, ovulation only occurs after mating. With that being said, on-heat charges is applicable. Post-operative care for on-heat patients are very similar to normal spays, however, they may be prone to more bleeding during the surgery hence, the additional costs involved. 

11. Is it worthwhile putting my dog/cat through sterilisation surgery? I want him/her to have a litter!

Sterilisation is a procedure performed under general anaesthetic or sedation to permanently remove reproductive organs. Heat cycles happen a few times a year for dogs and multiple times a year for cats and rabbits. There are many diseases e.g. Pyometra and Prostatitis that can threaten your pets life as they age, if they continue to come on heat. Sterilisation reduces the risk of such diseases by 100%. It is a common misconception that every female dog must have a litter  in order to ‘”be whole.” Many unplanned pregnancies owners who do not fully understand the rigours of whelping and nursing young pups and kittens, often means that the health & welfare of their pet is compromised. It is our recommendation that your pets get sterilised at the right age, so they can live normal, healthy lives. Book a consult with any of our vets if you want to find out more details of the surgery and after care.

12. What is Tick Fever and how do I prevent my pet from getting it?

Ticks are prevalent in Singapore due to the hot climate. They are vectors for a number of diseases collectively known as tick fever. These umbrellas of diseases commonly cause fever, low platelets, sometimes anaemia and swollen lymph nodes in your dog. Many infected dogs pick up ticks from outdoors or from areas of high animal densities e.g., grass, boarding kennels. Once infected, some dogs may recover but carry the organism for life within their bodies. Occasionally they may become re-infected. Prevention is certainly better than cure. Year-round preventions that kill ticks are available at our clinic. We recommend chatting to one of our veterinarians to find out more about the disease.

13. What is heartworm and how do I prevent my pet from getting it?

Heartworm is a mosquito-borne disease prevalent in Singapore due to the heart, lungs and major blood vessels. In severe cases, it leads to death. Preventatives are very effective as long as they are given an time, usually as a monthly chewable tablet or a yearly injections. Young puppies that have never been on preventatives before will need a blood test first. Likewise, if your pet has accidentally missed a treatment, he/she will require a blood test to check for heartworm microfilaria before continuing preventatives.

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